Updated: Jul 13, 2018
Trust and confidence go a long way in the relationship between management and staff. We have seen it firsthand after working with so many showroom owners over the decades.
One thing we see among our showroom renovation clients is how many of them really appreciate input from their sales managers and staff during the design phase. Most tell us that their showroom managers and sales staff were an important part of the decision-making phase.
Note: When your employees help you set goals, sales or otherwise, those plans are more likely to have an impact.
Sales staff should always be included in important decisions, even part-timers- they spend the most time in the showroom and know the clients best.
Our clients often tell us how excited their sales staff are to get to work in new showrooms, and that’s a direct result of their involvement in the project.
Employee Empowerment = Employee Engagement =
Commitment and Job Satisfaction
With so many advantages, what keeps managers and owners from giving their employees more autonomy? There is definitely a fear of losing control over the workplace as well as the concern that customers will take advantage of sales staff.
What does all this amount to? A lack of trust, managers that take on too much, employees who can’t make decisions on-the-fly, and ultimately, frustrated customers.
Clearly, it’s worth finding a balance in the showroom so that all members of the team feel like they are a part of the organization, because what business owner doesn’t want to see stronger job performance and better commitment from employees, while at the same time helping employees feel more valued and satisfied at work? There are many
ways to achieve this, and not just through financial incentive.
The best leaders empower their employees in a variety of ways, developing long-term trust that benefits everyone in the showroom. In the end, empowering staff through education, communication and encouragement is the best way to show that you support your employees.
Empowered employees are more creative and have more trust in their superiors.
Offering employees the chance to make decisions without the approval of a manager allows them to feel more in control of their jobs, and usually makes for happier customers. Delegating tasks and sharing responsibilities makes for a more balanced work environment in which every person feels they can make a difference in the lives of their co-workers and customers.
Handing too much responsibility over can be perceived by some employees as a way for management to pass their own tasks off onto others! It’s okay to hand over new challenges and responsibilities, but only when trust has been established between sales associates and management.
More here: Are your sales associates happy?
If the trust isn’t there, all those new challenges and responsibilities might contribute to job-related stress, which nobody wants! You may discover that some employees respond better to being empowered than others; it’s a matter of understanding how each individual sees their role in the workplace.
Note: It’s been shown that empowerment techniques actually work better on newer employees, perhaps because they are looking for new challenges and are eager to make a good impression.
Asking for opinions and making sure they are implemented is just one of the ways sales staff can feel empowered at work. It is no secret that employees who feel valued are more committed to their work and get invested in the ongoing success of the showroom. Providing ongoing training, the best resources and tools and, of course, plenty of encouragement, goes a long way.
This is especially true for younger members of the workforce, like the millennials that make up over half of American workers. Millennials value learning, growth and need a sense of purpose to succeed in their careers (and to stick with a job or company!). They appreciate and expect to contribute to the vision, mission and growth of the companies they work for. Communication is key, so keep up with that open-door policy.
If productivity, good workplace morale, happy clients and a creative environment are important in your showroom, make sure your staff feels empowered and engaged.